f9999 Privacy Policy
This document clearly explains how your personal information is collected on the f9999 platform, what it is used for, and how securely it is kept.
1. Introduction and Scope
This Privacy Policy applies to all services, websites, and mobile applications of the f9999 platform. From the moment you create an account on f9999, you are considered to have accepted the terms set out in this policy.
f9999 believes that a user's information is their own property. We collect only the information that is essential for the smooth operation of the service. Reading this policy alongside our Terms and Conditions will give you a complete picture of how the platform works.
This policy may be updated from time to time. In the event of significant changes, registered users will be notified by email and the date of the latest update will be displayed at the top of the page.
2. What Information We Collect
f9999 collects information from users through several different sources and methods. Details are provided below:
2.1 Information Provided Directly
Information you provide at the time of account registration is collected directly. This includes:
- Full name (as per National ID card or passport)
- Date of birth (for age verification — must be 21 or older)
- Mobile number and email address
- Bank account or mobile wallet details (bKash, Nagad, Rocket, Upay)
- Copies of government-issued documents for identity verification
2.2 Automatically Collected Information
When you use the f9999 website or app, the following information is automatically logged:
- IP address and device identifier
- Browser type and operating system version
- Session duration and page visit history
- Login time, deposit and withdrawal date and time
- Cookie and tracking data (see details below)
2.3 Information Received from Third Parties
In some cases, information may be collected through payment processors or identity verification agencies. This information is used solely to confirm transactions and prevent fraud.
3. Purpose of Using Information
f9999 uses collected information for specific and legitimate purposes. It is not used for any unrelated purpose. The main purposes are as follows:
3.1 Account Management and Verification
The information you provide is used to complete registration, verify identity, confirm age (21+), and maintain account security.
3.2 Financial Transaction Processing
Payment-related information is used to properly process deposit and withdrawal requests. Your wallet or bank details are required for transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Customer Support
To assist you through 24/7 live chat and email, access to your account and transaction information is needed.
3.4 Service Improvement and Personalisation
By analysing your usage habits, the design and functionality of the f9999 platform are improved. No information is sold to advertisers.
3.5 Ensuring Responsible Gaming
By monitoring playing patterns, we can identify harmful behaviour and provide support when needed. Our Responsible Gaming Policy provides detailed guidance on this.
4. Information Storage and Security
f9999 has adopted industry-standard technical measures to keep your information secure. Every connection is protected through SSL encryption, which shields data transmitted between your browser and our servers from third parties.
4.1 Technical Security
- All data transfers are encrypted using TLS/SSL protocols
- Sensitive information is stored in encrypted form in the database
- Two-factor verification (OTP) is enabled
- Regular security audits and vulnerability testing are conducted
- Automatic alerts are triggered when unusual login activity or transactions are detected
4.2 Data Retention Period
All information is retained while the account is active. Even after an account is closed, financial transaction records are kept for a specified period as required by applicable law. Once that period has passed, the information is securely deleted.
4.3 Staff Access
f9999 staff can only access information that is essential for carrying out their duties. All staff are trained on privacy matters and are bound by confidentiality agreements.
5. Sharing Information with Third Parties
f9999 never sells your personal information or discloses it unnecessarily. However, information may be shared in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions. They operate under their own privacy policies.
- Technology service providers: Information may be shared under contract with trusted providers for hosting, cybersecurity, and analytics services.
- Legal obligations: Information may be provided in response to a court order or a lawful request from authorities.
- Fraud prevention: Name and identity information may be verified with industry-level verification agencies to detect multiple accounts or suspicious activity.
Every third party with whom information is shared is bound by strict data protection agreements and may not use the information beyond that specific purpose.
6. Cookies and Tracking Technologies
The f9999 website uses cookies — small text files stored in your browser that help improve site performance.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and remembering language preferences. Without them, the site will not function properly.
6.2 Analytics Cookies
Anonymous analytics data is collected to understand which parts of the site are used most and where there is room for improvement. It is not possible to identify you personally from this data.
6.3 Cookie Controls
It is possible to disable cookies from your browser settings, though doing so may limit certain features of the site. Disabling essential cookies will mean login sessions cannot be maintained.
7. Your Rights
As a user of f9999, you have several rights regarding your own information, which we fully respect:
7.1 Right to Access Information
You may request to know what information we hold about you. After verification, the information will be provided within the specified timeframe.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you may request a correction. Contact the customer service team and it will be corrected after verification.
7.3 Right to Delete Information
After closing your account, you may request that your personal information be deleted. However, some information may be retained for a specified period due to legal obligations — those exceptions will be communicated to you.
7.4 Right to Data Portability
If you wish to receive your information in a structured, machine-readable format, you may request it.
7.5 Right to Object to Processing
You have the right to object to your information being used for marketing purposes. In this case, promotional communications can be turned off from your account settings.
8. Protection of Minors
All services of f9999 are for persons aged 21 or older only. Age verification is mandatory at registration and no information is knowingly collected from minors.
If a minor has opened an account using false information and this comes to our attention, that account will be closed immediately and the collected information will be deleted.
If a parent or guardian believes their child is using this platform, please contact our customer service immediately. We will act promptly.
9. International Data Transfer
f9999's server infrastructure may operate across multiple countries. If your information is processed outside Bangladesh, we ensure that the data protection standards in that country are at least equivalent to those described in this policy.
Applicable legal frameworks and protective measures are followed for international data transfers. Data protection responsibilities are clearly defined in contracts with third parties.
10. Changes to the Policy
f9999 reserves the right to update this Privacy Policy as needed. In the event of significant changes, registered users will be notified by email in advance and the date of the latest revision will be displayed at the top of the page.
Continued use of the site after a revised policy is published will be taken as acceptance of the new policy. If you object to any part of the policy, you will have the option to close your account. For full details on the terms of using our platform, please visit the About Us page.
11. Contact Us
If you have any questions about this Privacy Policy, requests to access or correct information, or any other privacy-related concerns, please get in touch with us. f9999's privacy team provides support in both Bengali and English, 24/7.
Privacy Email
You can also reach the privacy team directly via live chat — 24 hours a day, 7 days a week.
For general questions, you can visit our FAQ section — it also includes answers to common privacy-related questions.