For players 21 and above

f9999 Responsible Gaming – Keep Yourself and Your Family Safe

When gambling goes beyond entertainment, having the right tools and support becomes important. f9999 believes every member has the right to play safely.

21+ Only SSL Encrypted 24/7 Support Bengali and English

Keep gambling as entertainment

Slots, live casino, or cricket betting — any form of gambling is essentially a leisure activity. f9999 wants every member to enjoy it as a source of fun, not as a solution to financial problems. Always set a budget before betting and accept the possibility of losing before you start.

Our Terms and Conditions clearly state that f9999 never guarantees a return of funds. Winning is never certain — so treat every bet as a possible expense, not an investment.

For answers to more general questions about responsible gaming, you can visit our FAQ section — it contains detailed guidance on a range of topics.

Monitor your own behaviour while playing. If you feel the amount you are playing is increasing, or you are placing larger bets to recover losses, that may be an early sign of a problem. In this situation, you should use f9999's self-limit tools.

Read our Privacy Policy to learn how f9999 manages its members' personal information — it provides details on account security and data protection.

Recognise the warning signs of a problem

If you notice any of the following signs in yourself or someone close to you, it is time to seek help.

Betting beyond your means

Betting money set aside for daily expenses or bills, or gambling with borrowed money.

Losing track of time

Spending far more time playing than planned and being unable to stop.

Playing more after a loss

Repeatedly increasing bets to recover losses, known as "chasing losses".

Hiding it from family

Keeping the amount you play or the money you have lost secret from family and friends.

Emotional distress

Feeling restless, irritable, or depressed when not playing — this is a sign of dependence.

Impact on work and relationships

Loss of focus at work due to gambling, or tension in personal relationships.

Tools to stay in control

You will find these features in your f9999 account settings. Contact 24/7 live chat to activate them at any time.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; increasing it is subject to a waiting period.

Session time limit

Set the maximum time you can play in each session. When the time is up, the system will automatically end the session.

Temporary break

Temporarily close your account for a set period — from 24 hours up to a maximum of 6 weeks. You will not be able to log in during this time.

Self-Exclusion

Apply for long-term self-exclusion. Once active, you will not be able to reopen your account before the set period ends.

How does self-exclusion work?

If you feel your gambling habits are getting out of control, contact f9999's 24/7 live chat or email to apply for self-exclusion. You will not be able to access your account until the set period — six months, one year, or longer — has ended. During this time, f9999 will not send you any promotional messages.

Where to get support

Acknowledging a problem takes courage. Get support through the options below.

f9999 direct support

Help is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week. Contact us for account limits or self-exclusion.

Email: [email protected]

Family and friends

Talk to a trusted family member or friend. They can observe your behaviour from the outside and encourage you to seek professional help. Take the concerns of those close to you seriously.

Professional advice

A mental health professional or addiction counsellor can provide direct support. Mental health services are available at public and private hospitals in Bangladesh.

Some practical tips for responsible gambling

Set a fixed budget for yourself before playing and never exceed that limit.
Play only for entertainment — do not place more bets in an attempt to recover lost money.
Set a time limit for each session and take breaks.
Do not play when you are feeling low, tired, or under stress.
Alongside gambling, make time for family, friends, and other interests.
Keep your account login details to yourself and do not share them with anyone — especially minors.
Think before putting your winnings back into bets — withdrawing a portion of your winnings is the sensible choice.

Questions about responsible gaming

Answers to commonly asked questions about responsible gaming.

The minimum age to participate in all casino and sports betting activities at f9999 is 21. Age is verified when creating an account, and it is strictly prohibited for any minor to create or operate an account.

Yes, you can set daily, weekly, or monthly deposit limits from f9999 account settings or by contacting live chat. Lowering a limit takes effect immediately; increasing a limit is subject to a waiting period.

Yes. Once self-exclusion is active, you will not be able to log in to your account for the set period. During this time, f9999 will not send you any promotional messages. To activate self-exclusion, contact 24/7 live chat or email.

Betting more than you can afford, increasing bets to recover losses, hiding gambling from family, feeling restless when not playing, losing focus at work or studies — these are early signs of addiction. If you notice these signs, contact f9999 support or seek help from a professional counsellor.

Change your password immediately and keep your login details secure. If there are minors in your household, do not save your password on shared devices. If you notice any unusual activity, report it to f9999 support.

A temporary break is short-term — it closes the account for 24 hours to a few weeks. Self-exclusion is long-term — for six months or more — and cannot be cancelled before the set period ends. Self-exclusion is more suitable for those with a more serious addiction problem.